Lexent Design, an Interior Design firm based in Ohio, operated under an entrepreneurial spirit but faced challenges with tight project deadlines and freelancer reliability issues, leading to project delays.
This case study delves into how our proprietary DRM solution empowered the entrepreneur to enhance their client portfolio while ensuring high customer satisfaction levels.
Type of Engagement
Dedicated Resource
Number of Resources
1
Type of Projects
Design, Drafting, SD to CD Sets, Modeling, Rendering
Before state
- Frustrations with Freelancers: Continuous project delays caused by unreliable freelancers led to significant operational challenges and dissatisfaction.
- Neglecting New Customer Acquisition: There was a noticeable absence of strategic focus on expanding the client base, resulting in missed opportunities for growth.
- Customer Dissatisfaction: Existing clients began to lose trust in Lexent Design due to project delays and inconsistencies stemming from freelance work, risking long-term relationships.
- Difficulty in Long-Term Commitments: The company struggled to hire permanent staff due to budget constraints and a lack of new projects.
Lexent Design discovered our proprietary DRM solution and decided to hire a dedicated architect with no long-term commitment, starting with a one-month trial supported by a solid 30-day money-back guarantee. What caught their attention was the promise of securing a dedicated architect within just 3 days, along with the potential for substantial cost savings—up to 4 times their previous expenditure.
Additionally, the dedicated architect having an impressive capabilities, ranging from design and drafting to delivering SD to DD sets, as well as top-notch modeling and rendering.
Current State
- Customer Satisfaction: With our DRM solution, Lexent Design's clients are happier than ever because projects are completed on time and with better quality.
- Flexible Engagement Model with No Commitment: Lexent Design enjoys the freedom of our DRM solution's flexible engagement model. They can access dedicated architects and engineers without any long-term commitments, making their operations more adaptable.
- Focus on Building New Customer Relationships: Now, Lexent Design is concentrating on gaining new customers. With our DRM solution, they have the tools, resources and time to devote to building these important relationships effectively.
- Increase Bottom Line: Thanks to our DRM solution, Lexent Design's profits have soared, as they now save more money and work more efficiently.
Lexent Design's ROI and Cost Savings
Features of the Dedicated Team Model Enjoyed by Lexent Design
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